We're here to help
Questions about your order, our ingredients, or which product is right for your dog? Send us a message and our team will get back to you within 24 hours.
- bark@medpaw.co.uk
- Mon–Fri, 9am–5pm GMT
Common questions
Quick answers to the things customers ask most. Still stuck? Drop us a message above.
How long until I see results?
Most dogs show noticeable improvement in mobility and comfort within 4–6 weeks of daily use. Every dog is different, so we recommend giving it a full 6 weeks — backed by our money-back guarantee.
How do I give the chews to my dog?
Simply give them as a daily treat — most dogs love the taste and eat them straight from your hand. Follow the dosage on the label based on your dog's weight, or break them up over their food if preferred.
Is it safe for all breeds and ages?
Our Adult formula is suitable for adult dogs of all breeds and sizes. If your dog is pregnant, on medication, or has a health condition, we always recommend checking with your vet before starting any new supplement.
When will my order arrive?
UK orders are dispatched within 1 working day and typically arrive in 2–3 working days with free delivery. You'll receive tracking by email as soon as your order ships.
What's your returns policy?
We offer a 14-day money-back guarantee. If you're not happy for any reason, get in touch and we'll sort out a refund — even if the tub is opened.
Can I pause or cancel my subscription?
Absolutely. Subscriptions are fully flexible — you can pause, skip, change frequency, or cancel any time from your account, with no fees or commitment.