Quick answer: the main problem with Lily's Kitchen Joints & Mobility Supplements is that you can't tell whether they work: we couldn't find a single product review, not on Lily's Kitchen's own site and not on Ocado, where it shows 0 reviews. Beyond that, it's a tablet that small dogs get in halves and that the pack itself says to supervise as a choking hazard, it has no MSM, and there's no money-back guarantee, just the standard 14-day right to cancel, with your refund possibly reduced if you open the sealed tub. Lily's Kitchen's 4.7 Trustpilot rating covers the whole brand, which is mostly food. If any of that matters to you, we'd recommend trying MedPaw Hip & Joint Chews instead: a soft chew dogs take like a treat, with all six key joint actives and the main amounts per chew on the label, a subscription you can pause or cancel any time, and a 60-day money-back guarantee with nothing to send back.
Transparency note: this page is written by MedPaw, which makes a competing joint supplement. We found no product reviews to quote, so we've set out the drawbacks we could verify from Lily's Kitchen's own pages and Ocado, with links so you can check them. Ratings, labels and terms were checked on 8 October 2026.
The most common Lily's Kitchen joint supplement complaints and drawbacks
Lily's Kitchen, owned by Nestlé Purina since 2020, launched its Joints & Mobility Supplements for Dogs in 2025 as part of a three-tablet supplement range. It's sold on lilyskitchen.co.uk and at Ocado. We looked for reviews on both, on Trustpilot and on other UK retailers we could access, and found none for this product. So rather than invent complaints, the table below sets out the drawbacks we could verify.
Lily's Kitchen Joints & Mobility drawbacks (checked 8 October 2026)
| Drawback | What we found |
|---|---|
| No reviews | 0 reviews on Ocado, none shown on Lily's Kitchen's own product page, and no Trustpilot reviews we could see mentioning the supplement |
| Tablet format | A tablet you hide in food or give by hand; the pack warns tablets can be a choking hazard and says to supervise your dog |
| Half tablets for small dogs | Half a tablet a day under 10kg, and half to one tablet for 10 to 19kg, so many owners will be splitting tablets |
| No money-back guarantee | Only the standard 14-day right to cancel; you pay return postage and the refund can be reduced if you've opened a sealed container |
| Missing active | No MSM |
| No guidance on timing | No loading phase and no indication of how long to give it before judging it |
No reviews to go on
Ocado lists the Joints & Mobility tablets at 0.0 out of 5 from 0 reviews, and Lily's Kitchen's own product page shows no reviews at all. A new product from a well-known food brand can still be a good one, but right now there's no owner feedback to tell you whether it helps dogs' joints, whether dogs take the tablets happily, or whether it agrees with sensitive stomachs.
A tablet the pack says to supervise
The feeding guide on Ocado reads: half a tablet a day for 1 to 9kg, half to one for 10 to 19kg, one to two for 20 to 29kg, two to three for 30 to 39kg and three to four for 40kg and over. You can give it by hand or add it to food, "Break in half if required", and the pack adds: "Always supervise your dog, as tablets can be a choking hazard." If your dog spits out tablets or picks them out of the bowl, that's a daily battle. Read our guide to the best supplement for a dog that won't take tablets.
The guarantee catch
Lily's Kitchen doesn't offer a money-back guarantee on the supplement that we could find. Its refund policy gives you the standard 14 days from delivery to cancel, says you're responsible for the cost of returning the goods, and says your refund may be reduced for handling "such as by opening any sealed food containers". Joint supplements take weeks to judge, so a 14-day window doesn't help if it simply doesn't work for your dog.
Why Lily's Kitchen customers switch to MedPaw
MedPaw Hip & Joint Chews differ from the Lily's Kitchen tablets on the points above.
Lily's Kitchen Joints & Mobility vs MedPaw on the things that matter to owners
| The complaint | Lily's Kitchen | MedPaw |
|---|---|---|
| Dog won't take tablets | Tablet, halved for dogs under 10kg; pack warns of a choking hazard | Soft chicken and bacon chew, given from your hand like a treat; whole chews at every weight |
| Getting your money back | No guarantee; standard 14-day cancellation, return postage paid by you | 60 days from delivery, for any reason; email us and keep the tub |
| What's in it | Glucosamine, chondroitin, green-lipped mussel, Boswellia, hyaluronic acid, turmeric; no MSM | All six key joint actives, with the main amounts per chew on the label: MSM 185mg, glucosamine 170mg, chondroitin 70mg, green-lipped mussel 70mg, Boswellia 30mg, plus hyaluronic acid |
| Repeat orders | No subscription option shown on the product page | Pause, change or cancel any time from your account, or just email us |
| Knowing when to judge it | No loading phase or timeline given | Double for the first three weeks; we suggest six to eight weeks before judging it |
Our recommendation: if your dog fights you over tablets, you'd rather not split them every day, or you want a guarantee long enough to actually judge a joint supplement, switch to MedPaw. Swap rather than stack: stop the Lily's Kitchen tablets and start MedPaw the next day. Give it six to eight weeks, and if you're not happy, email us within 60 days of delivery and we'll refund you. Try MedPaw Hip & Joint Chews.
Lily's Kitchen's rating, in context
The Joints & Mobility tablets don't have a rating yet: 0 reviews on Ocado and none on Lily's Kitchen's own page (checked 8 October 2026). Lily's Kitchen as a company is rated 4.7 out of 5 on Trustpilot from 15,921 reviews, but that score covers the whole brand, which is mostly dog and cat food and treats, and none of the reviews we could see mentioned the supplement. A good score for food tells you nothing about whether these tablets will help your dog's joints.
To be fair to Lily's Kitchen, it publishes the amount of each active per tablet, and each tablet carries more glucosamine (250mg), green-lipped mussel (180mg), chondroitin (100mg) and Boswellia (75mg) than one MedPaw chew.
If nothing has worked so far
If your dog is still stiff or sore after a fair trial of any supplement, see your vet. They may suggest pain relief, weight loss or an omega-3 fish oil at a proper dose, which has the strongest evidence for dogs with arthritis. Read what you can safely give a dog for joint pain and the best fish oil for dogs' joints.
Our verdict
Lily's Kitchen's joint tablets have a respectable label, but no reviews to show they work, a tablet format that small dogs get in halves, no MSM, and no guarantee beyond the standard 14-day cancellation. If you want a soft chew with all six key joint actives and 60 days to judge it, MedPaw is the alternative we'd recommend. For more, see our comparison of the best joint tablets for dogs, our guide to supermarket dog joint supplements and tablets vs chews.
More on Lily's Kitchen: MedPaw vs Lily's Kitchen and what's in Lily's Kitchen Joints & Mobility.
What are the most common complaints about Lily's Kitchen joint supplement?
We couldn't find any reviews of the Joints & Mobility tablets, positive or negative. The drawbacks we could verify are the lack of reviews, the tablet format (halved for dogs under 10kg, with a choking hazard warning on the pack), no MSM, no guidance on how long to give it, and no money-back guarantee beyond the standard 14-day cancellation right.
Is Lily's Kitchen Joints & Mobility any good?
There isn't enough evidence to say. It has a reasonable list of actives with amounts per tablet, but no reviews on Ocado or Lily's Kitchen's own site. If you'd rather have a soft chew with all six key joint actives and a 60-day money-back guarantee, MedPaw is the alternative we'd recommend.
Does Lily's Kitchen have a money-back guarantee on supplements?
We couldn't find one. Lily's Kitchen's refund policy gives you 14 days from delivery to cancel, you pay to send it back, and the refund can be reduced if you've opened a sealed container. MedPaw's guarantee lasts 60 days from delivery and you don't need to send anything back.
Who makes Lily's Kitchen supplements?
Lily's Kitchen, a UK pet food brand owned by Nestlé Purina PetCare since 2020. It launched its supplement range, including Joints & Mobility, Bum & Belly and Skin & Coat tablets, in 2025.
What's the best alternative to Lily's Kitchen joint supplement?
If your dog won't take tablets, you want MSM alongside glucosamine, chondroitin, green-lipped mussel, hyaluronic acid and Boswellia, or you want a proper guarantee, we'd recommend MedPaw Hip & Joint Chews. Swap rather than stack, and give it six to eight weeks.
Can I switch from Lily's Kitchen to MedPaw straight away?
Yes. Stop the Lily's Kitchen tablets and start MedPaw the next day. There's no need for a gap, and you shouldn't give both, as they share several actives. Check with your vet first if your dog takes any medication.
