Quick answer: the biggest problem with Pets at Home's own-brand Joint & Mobility chews and tablets is that you can't check them before you buy. When we looked online, we couldn't see the ingredients, the amount of each active per chew, the feeding guide or any product reviews, and we found no money-back guarantee for the range. The complaints we did find about joint supplements bought from Pets at Home are about online orders: repeat orders that stalled, parcels that never arrived and refunds that had to be chased. Pets at Home's 4.2 Trustpilot rating covers its stores, vets, grooming and delivery, not its joint range. If any of that puts you off, we'd recommend trying MedPaw Hip & Joint Chews instead: a soft chew dogs take like a treat, with all six key joint actives and the main amounts per chew on the label, a subscription you can pause or cancel any time, and a 60-day money-back guarantee with nothing to send back.
Transparency note: this page is written by MedPaw, which makes a competing joint supplement. Reviews are quoted word for word with links so you can check them. Ratings, prices and quotes were checked on 8 October 2026.
The most common Pets at Home joint supplement complaints and drawbacks
This page covers Pets at Home's own-brand Joint & Mobility range: soft chews (£15 for 60) and chewable tablets (£15 for 120, or £18 for the senior version), at the online prices listed by trolley.co.uk. We searched Pets at Home's 53,000-plus Trustpilot reviews for "joint" and "supplement" and read the most recent page. With so few relevant reviews, the frequencies below are our estimates.
Pets at Home joint supplement complaints and drawbacks (checked 8 October 2026)
| Complaint | How often | What reviewers said or what we found |
|---|---|---|
| Can't see what's in it | Applies to every buyer online | No ingredients, amounts per chew, feeding guide or allergens visible to us on the product pages |
| No product reviews to go on | Applies to every buyer | We couldn't see any product ratings, and found one Trustpilot review that mentions the own-brand joint chews |
| Online orders delayed or lost | Both negative reviews we found about joint supplement orders | A repeat order that stalled and a parcel that never arrived |
| Hard to get help or a refund | Both of those reviews | Customer service hard to reach, and a refund that needed chasing |
| No guarantee | Applies to every buyer | We found no money-back guarantee specific to the joint range |
"They never arrived"
Neither of these reviews names the brand of supplement, but both are about joint supplements ordered from Pets at Home:
- "I ordered joint supplements for my dog--they never arrived." (Andrea L., 1 star, August 2024)
- "Having ordered a repeat order of joint supplement well in time for my St.Bernard" (Howard G., 1 star, October 2024), in a review headed "Customer service contact impossible"
A label you can't read online
Pets at Home's soft chew product page loads its details in the browser in a way we couldn't read, and no price comparison or retailer listing we checked showed the composition either. So we couldn't confirm which actives the range contains, how much of each is in a chew or tablet, how many to give for your dog's weight, whether there's a loading phase, or which allergens it contains. We also couldn't confirm online how the senior versions differ from the adult ones. If you buy it, check the pack for mg amounts per chew, the feeding guide and allergens such as shellfish and chicken.
The guarantee catch
We didn't find a money-back guarantee for the Joint & Mobility range, so check Pets at Home's returns terms when you buy. Its Easy Repeat service offers up to 10% off repeat orders, but we couldn't access its pause and cancellation terms.
Why Pets at Home customers switch to MedPaw
MedPaw Hip & Joint Chews differ from the Pets at Home range on exactly the points above.
Pets at Home own brand vs MedPaw on the things that matter to owners
| The complaint | Pets at Home own brand | MedPaw |
|---|---|---|
| Knowing what's in it | Ingredients and amounts not visible to us online | All six key joint actives, with the main amounts per chew on the label: MSM 185mg, glucosamine 170mg, chondroitin 70mg, green-lipped mussel 70mg, Boswellia 30mg, plus hyaluronic acid |
| Knowing how much to give | Feeding guide not visible to us online | 1 chew a day up to 4kg, 2 for 5 to 17kg, 2 to 3 for 18kg and over |
| Getting your money back | No money-back guarantee for the range that we found | 60 days from delivery, for any reason; email us and keep the tub |
| Cancelling repeat orders | Easy Repeat pause and cancel terms not available to us | Pause, change or cancel any time from your account, or just email us |
| Allergens | Not confirmed online | Stated clearly: contains mollusc (green-lipped mussel) and gluten (brewer's yeast); not for shellfish-allergic dogs |
Our recommendation: if you want to know the main amounts your dog is getting in each chew, how many to give, and that you can get your money back if it doesn't suit, switch to MedPaw. Swap rather than stack: stop the Pets at Home chews or tablets and start MedPaw the next day. Give it six to eight weeks, and if you're not happy, email us within 60 days and we'll refund you. Try MedPaw Hip & Joint Chews.
Pets at Home's rating, in context
Pets at Home is rated 4.2 out of 5 on Trustpilot from 53,070 reviews, with 68% at 5 stars and 18% at 1 star (checked 8 October 2026). That rating covers the whole business, and in the most recent reviews we read, most praise friendly store staff and easy ordering rather than any product. We couldn't see star ratings for the Joint & Mobility range on Pets at Home's own site, trolley.co.uk shows none, and searching Trustpilot turned up a single review about the own-brand joint chews. A high score for a shop doesn't tell you whether its own-brand joint chews will help your dog.
To be fair to Pets at Home, the one owner who mentioned the range said "Dog likes their own brand joint chews." (Julie M., 4 stars, July 2025), it's cheap, and you can pick it up in store the same day.
If nothing has worked so far
If your dog is still stiff or sore after a fair trial of any supplement, see your vet. They may suggest pain relief, weight loss or an omega-3 fish oil at a proper dose, which has the strongest evidence for dogs with arthritis. Read what you can safely give a dog for joint pain and the best fish oil for dogs' joints.
Our verdict
Pets at Home's own-brand joint range is cheap and easy to buy, but you can't see what's in it online, there are almost no reviews to judge it by, we found no money-back guarantee, and the complaints we found about ordering joint supplements from Pets at Home were about late or missing parcels. If you want a joint chew you can check and judge with a guarantee behind it, MedPaw is the alternative we'd recommend. Pets at Home also stocks other brands: see our YuMOVE reviews and VetIQ reviews, or compare the best joint chews for dogs in the UK.
What are the most common complaints about Pets at Home joint supplements?
We found almost no reviews of the own-brand Joint & Mobility range itself. The complaints we found about joint supplements bought from Pets at Home were about online orders: a repeat order that stalled, a parcel that never arrived, and customer service that was hard to reach. The main drawbacks we found are that the ingredients and amounts aren't visible online and there's no money-back guarantee for the range.
Are Pets at Home joint supplements any good?
There are too few public reviews to say. The one Trustpilot review we found about the own-brand chews said the dog likes them. Without the amounts per chew online, it's hard to compare. If you want a soft chew with all six key joint actives and a 60-day money-back guarantee, MedPaw is the alternative we'd recommend.
How much do Pets at Home joint chews cost?
The adult and senior soft chews are £15 for 60. The adult chewable tablets are £15 for 120 and the senior tablets £18 for 120 (online prices listed by trolley.co.uk, October 2026).
What's in Pets at Home Joint & Mobility soft chews?
We couldn't read the composition, amounts per chew or feeding guide online when we checked in October 2026. Check the pack in store for the mg of each active per chew, the dose for your dog's weight and allergens.
What's the best alternative to Pets at Home joint supplements?
If you want to see the main amounts per chew on the label, all six key joint actives and a 60-day money-back guarantee, we'd recommend MedPaw Hip & Joint Chews. Swap rather than stack, and give it six to eight weeks.
Can I switch from Pets at Home joint chews to MedPaw straight away?
Yes. Stop the Pets at Home chews or tablets and start MedPaw the next day. There's no need for a gap, and you shouldn't give both. Check with your vet first if your dog takes any medication.
