Quick answer: the most common complaints in YuMOVE's negative reviews are about the subscription: being charged more often than expected, boxes piling up, and struggling to cancel. Others say it's overpriced, their dog won't take the tablets, or they simply saw no difference. YuMOVE's 4.7 headline rating mostly reflects fast delivery rather than results. If any of those problems sound familiar, we'd recommend trying MedPaw Hip & Joint Chews instead: a soft chew dogs take like a treat, with the amount of each main active on the label, a subscription you can pause or cancel any time, and a 60-day money-back guarantee with nothing to send back.
Transparency note: this page is written by MedPaw, which makes a competing joint supplement. Reviews are quoted word for word with links so you can check them. Ratings and quotes were checked on 8 October 2026.
The most common YuMOVE complaints
We read around 300 recent YuMOVE reviews on Trustpilot (July to October 2026). In the one and two-star reviews, the same problems came up again and again. Frequencies are our estimates from that sample.
What unhappy YuMOVE customers complain about (our sample)
| Complaint | How often | What reviewers said |
|---|---|---|
| Subscription problems | About 1 in 4 negative reviews | Charged more often than expected, too much stock arriving, several attempts to cancel |
| Out of stock | About 4 in 10 negative reviews | Mostly iMOVE, YuMOVE's human product, but it adds to frustration with the brand |
| Price | Regular | Seen as overpriced or cheaper elsewhere; also raised in some four-star reviews |
| No difference | Regular | No change in the dog, or an improvement that faded |
| Dog won't take the tablets | Occasional | Dogs refusing food with the tablet hidden in it |
| Unwanted emails | Occasional | Review and marketing emails that felt badly timed |
| Stomach upset | Rare | Diarrhoea after starting |
"I am now on my THIRD attempt to cancel"
Subscription problems are the clearest pattern in YuMOVE's negative reviews:
- "I am now on my THIRD attempt to cancel my subscription" (Debby R., 1 star, October 2026)
- "Should have been monthly, direct debit was taken every 3 weeks!" (Dave E., 2 stars, November 2025)
- "The tablets come to quickly so I have ended up with three boxes" (Lynn B., 2 stars, September 2026)
Part of the reason is YuMOVE's own terms. According to its FAQs, you have to cancel by the day before your next order is due, and once an order has been charged it can't be cancelled.
"Totally over priced" and "No difference so far"
- "Totally over priced" (Vince C., 1 star, July 2026)
- "No difference so far" (Mark R., 1 star, September 2026)
- "he refuses to eat his food if the tablets are in there." (Rachael, 2 stars, zooplus, March 2024)
- One owner reported their dog "got severe diarrhoea and made him really ill." (1 star, August 2026)
The guarantee catch
If YuMOVE doesn't work, getting your money back isn't straightforward. YuMOVE's guarantee covers 6 weeks, applies only to orders from yumove.co.uk, and you have to phone first and send back any unused product and the empty containers (YuMOVE guarantee page).
Why YuMOVE customers switch to MedPaw
MedPaw Hip & Joint Chews differ from YuMOVE on exactly the points its reviewers complain about.
YuMOVE vs MedPaw on the things reviewers complain about
| The complaint | YuMOVE | MedPaw |
|---|---|---|
| Cancelling the subscription | Must cancel the day before your next order; charged orders can't be cancelled | Pause, change or cancel any time from your account, or just email us |
| Getting your money back | 6 weeks; phone first; return unused product and empty containers | 60 days from delivery, for any reason; email us and keep the tub |
| Dog won't take tablets | Tablet | Soft chicken and bacon chew, given from your hand like a treat |
| Knowing what's in it | Glucosamine and green-lipped mussel; no chondroitin, MSM or Boswellia | All six key joint actives, with the main amounts per chew on the label: MSM 185mg, glucosamine 170mg, chondroitin 70mg, green-lipped mussel 70mg, Boswellia 30mg, plus hyaluronic acid |
| Loading phase | Double dose for the whole first month | Double for just the first three weeks |
Our recommendation: if you've had subscription headaches with YuMOVE, your dog fights you over tablets, or you want to see the main amounts in each dose, switch to MedPaw. Swap rather than stack: stop YuMOVE and start MedPaw the next day. Give it six to eight weeks, and if you're not happy, email us within 60 days and we'll refund you. Try MedPaw Hip & Joint Chews.
YuMOVE's rating, in context
YuMOVE is rated 4.7 out of 5 on Trustpilot from 86,918 reviews, with about 4% at one or two stars (checked 8 October 2026). That rating covers the whole range, including cat and human products, and YuMOVE invites a review after every order. In the reviews we read, well over half of the five-star reviews praised delivery or ordering, only around a quarter to a third described a dog moving better, and some were left before any result: "Only 2 wks in so still waiting to see change." A high score for service doesn't tell you whether it'll help your dog's joints.
To be fair to YuMOVE, some owners do report real improvements, its customer service is often praised, and it's easy to find in shops.
If nothing has worked so far
If your dog is still stiff or sore after a fair trial of any supplement, see your vet. They may suggest pain relief, weight loss or an omega-3 fish oil at a proper dose, which has the strongest evidence for dogs with arthritis. Read what you can safely give a dog for joint pain and the best fish oil for dogs' joints.
Our verdict
YuMOVE's reviews show a brand that's good at delivery but leaves a steady stream of customers frustrated by its subscription, its price and, for some, a lack of results. If that's you, MedPaw is the alternative we'd recommend. For a detailed side-by-side, read MedPaw vs YuMOVE, or see our guides to why YuMOVE might not be working and the best YuMOVE alternatives.
More on YuMOVE: how to cancel a YuMOVE subscription, YuMOVE side effects in dogs and why YuMOVE Joint Care is now Joint Support.
What are the most common complaints about YuMOVE?
In the negative Trustpilot reviews we read, the most common dog-related complaints were about the subscription (being charged more often than expected, too many boxes, difficulty cancelling), price, dogs refusing the tablets, and seeing no difference.
Is YuMOVE any good?
YuMOVE has a 4.7 Trustpilot rating, but most of its reviews praise delivery and service rather than results, and its negative reviews focus on subscriptions, price and a lack of improvement. If those are your concerns, MedPaw is a soft chew alternative with a 60-day money-back guarantee and a subscription you can cancel any time.
How do I cancel a YuMOVE subscription?
According to YuMOVE's FAQs, you need to cancel by the day before your next order is due. Orders that have already been charged can't be cancelled. Log in to your account on yumove.co.uk or contact their customer care team.
Can I get a refund from YuMOVE?
YuMOVE offers a refund if you don't see a difference after 6 weeks, for orders from yumove.co.uk. You need to phone first and return any unused product and the empty containers. MedPaw's guarantee lasts 60 days and you don't need to send anything back.
What's the best alternative to YuMOVE?
If your dog won't take tablets, you've had subscription problems, or you want all six key joint actives with the main amounts on the label, we'd recommend MedPaw Hip & Joint Chews. Swap rather than stack, and give it six to eight weeks.
Can I switch from YuMOVE to MedPaw straight away?
Yes. Stop YuMOVE and start MedPaw the next day. There's no need for a gap, and you shouldn't give both. Check with your vet first if your dog takes any medication.
