Quick answer: the most common complaints in Pooch & Mutt's low-star joint supplement reviews are dogs refusing the tablets or the Mobile Bones powder, the number of tablets bigger dogs need, and owners who couldn't tell if it was doing anything. There's also no published money-back guarantee: opened products can't be returned. Its 4.7 to 4.8 product ratings on Feefo look strong, but they come from around 1,000 reviews across its joint products, several written before any result. If any of that sounds familiar, we'd recommend trying MedPaw Hip & Joint Chews instead: a soft chew dogs take like a treat, with all six key joint actives, a subscription you can pause or cancel any time, and a 60-day money-back guarantee with nothing to send back.
Transparency note: this page is written by MedPaw, which makes a competing joint supplement. Reviews are quoted word for word with links so you can check them. Ratings and quotes were checked on 8 October 2026.
The most common Pooch & Mutt complaints
We read every one, two and three-star review of Pooch & Mutt's Joint Tablets (27 reviews across three listings) and Mobile Bones (22 reviews) on Feefo, plus recent one-star reviews of the brand on Trustpilot. Frequencies are our estimates from that sample.
What unhappy Pooch & Mutt joint supplement customers complain about (our sample)
| Complaint | How often | What reviewers said |
|---|---|---|
| Dog won't take it | About 1 in 3 low-star reviews | Tablets spat out, even hidden or crushed; dogs leaving food with Mobile Bones on it |
| Too early to tell, or no difference | About 1 in 3 | Reviews left in the first days or weeks, and owners who saw no change |
| Too many tablets for big dogs | About 1 in 5 tablet reviews | Large daily counts, pots running out quickly and cost (mostly 2021 to 2023, before the large tablet) |
| Stomach upset or a dog getting worse | Occasional | Diarrhoea blamed on lactose, constipation, an older dog seeming stiffer |
| Subscription charges and no phone line | Several recent brand reviews | Unexpected debits, unanswered emails and no telephone number (Trustpilot, whole brand) |
"Will not entertain"
Getting the tablets or powder into the dog is the clearest pattern in the low-star reviews:
- "We have tried everything to get our dog to take the tablets but will not entertain." (Lynn W., 1 star, March 2025)
- "Our dog would not eat them. Have to crush and mix in wet food" (Feefo reviewer, 1 star, April 2025)
- "The recipe has changed and my dog will no longer eat them." (Feefo reviewer, 2 stars, March 2026)
- "Dog wouldn't eat his food when this was sprinkled on it." (Feefo reviewer, 2 stars, Mobile Bones, January 2022)
"16 plus tablets a day"
Older reviews of the small tablets complain about how many a big dog needs. Pooch & Mutt now sells a large 2g tablet at 1 per 10kg a day, but seniors and injured dogs still get double, so a 30kg senior needs 6 a day.
- "My dog is quite heavy so would've had to have 16 plus tablets a day." (Joanne B., 3 stars, August 2021)
- "too expensive no details as how much per tablet and dog requires 6" (Fiona B., 2 stars, August 2023)
- A February 2026 reviewer said the large tablets were too big for their Jack Russell and the pot lasted three weeks, not four, at 2 per 10kg.
Lactose, stomachs and older dogs
Lactose is the first ingredient in the joint tablets. One owner wrote "Unfortunately these supplements have lactose in them." (Feefo reviewer, 1 star, December 2025) and said their dog had severe diarrhoea after one dose. Another said their elderly dog seemed less steady and stiffer within a week of switching (1 star, May 2025), and a Mobile Bones reviewer reported constipation (Nathan J., 2 stars, December 2020). These are individual reports, not proof the product caused them.
"NO telephone number"
Across the whole brand, recent one-star Trustpilot reviews mention subscription charges and slow replies: "Unauthorised debit from my account." and "NO telephone number, do not respond to messages." (Sam M., 1 star, October 2026). Pooch & Mutt's contact page lists email only, Monday to Friday 9:30am to 5:30pm. Subscriptions are managed in your account, and if you subscribe to several products you have to cancel each one separately (subscription page).
The guarantee catch
Mobile Bones' page description mentions a "money back guarantee", but we couldn't find any terms for it. Pooch & Mutt's returns page only accepts products within 30 days if they're unopened and resellable, and free return labels are only for their own mistakes. So if your dog won't eat the tablets, or they don't help, an opened pot can't go back.
Why Pooch & Mutt customers switch to MedPaw
MedPaw Hip & Joint Chews differ from Pooch & Mutt's joint products on exactly the points its reviewers complain about.
Pooch & Mutt vs MedPaw on the things reviewers complain about
| The complaint | Pooch & Mutt | MedPaw |
|---|---|---|
| Dog won't take it | Tablet, or Mobile Bones powder mixed into food | Soft chicken and bacon chew, given from your hand like a treat |
| Getting your money back | No guarantee terms published; returns only if unopened, within 30 days | 60 days from delivery, for any reason; email us and keep the tub |
| How many a day for a big dog | Large tablets: 1 per 10kg, doubled for seniors (6 a day at 30kg) | 2 to 3 chews a day from 18kg (double for the first three weeks) |
| What's in it | Tablets: glucosamine, chondroitin, MSM, hyaluronic acid, collagen; no green-lipped mussel or Boswellia. Mobile Bones: amounts per teaspoon not published | All six key joint actives, with the main amounts per chew on the label: MSM 185mg, glucosamine 170mg, chondroitin 70mg, green-lipped mussel 70mg, Boswellia 30mg, plus hyaluronic acid |
| Cancelling the subscription | In your account, one product at a time; email-only support | Pause, change or cancel any time from your account, or just email us |
Our recommendation: if your dog won't take Pooch & Mutt's tablets or powder, you're giving a big dog a handful of tablets a day, or you want a guarantee in case it doesn't suit, switch to MedPaw. Swap rather than stack: stop Pooch & Mutt and start MedPaw the next day. Give it six to eight weeks, and if you're not happy, email us within 60 days and we'll refund you. Try MedPaw Hip & Joint Chews.
Pooch & Mutt's rating, in context
On Feefo, Pooch & Mutt's joint tablets score 4.7 to 4.8 out of 5 across three listings (477 ratings in total) and Mobile Bones scores 4.8 from 526 ratings (checked 8 October 2026). The brand is rated 4.3 on Trustpilot from 2,388 reviews, with 11% at one star, but that covers the whole shop, mostly food and treats. In the joint reviews we read, about half of the positive ones described a dog moving more easily, while others praised delivery or said it was too early to tell. Product ratings in the hundreds, some left in the first week, don't tell you much about how your dog will get on.
To be fair to Pooch & Mutt, plenty of owners report real improvements, its large joint tablets contain more glucosamine and chondroitin per tablet than MedPaw's chews, and they contain no shellfish.
If nothing has worked so far
If your dog is still stiff or sore after a fair trial of any supplement, see your vet. They may suggest pain relief, weight loss or an omega-3 fish oil at a proper dose, which has the strongest evidence for dogs with arthritis. Read what you can safely give a dog for joint pain and the best fish oil for dogs' joints.
Our verdict
Pooch & Mutt's joint reviews show products many owners are happy with, but a steady minority whose dogs won't take them, who need a lot of tablets for a big dog, or who can't tell if they're working, with no guarantee to fall back on once the pot is opened. If that's you, MedPaw is the alternative we'd recommend. If you're also weighing up YuMOVE, read Pooch & Mutt Mobile Bones vs YuMOVE, our YuMOVE reviews, or our guide to joint supplements for dogs that won't take tablets.
More on Pooch & Mutt: MedPaw vs Pooch & Mutt and Pooch & Mutt ingredients explained.
What are the most common complaints about Pooch & Mutt joint supplements?
In the low-star Feefo reviews we read, the most common complaints were dogs refusing the tablets or the Mobile Bones powder, the number of tablets bigger dogs need, and not being able to tell if it was working. Recent brand-wide Trustpilot reviews also mention unexpected subscription charges and no phone line.
Is Pooch & Mutt joint supplement any good?
Its joint tablets and Mobile Bones are rated 4.7 to 4.8 on Feefo, and about half the positive reviews we read describe a dog moving more easily. But the ratings come from around 1,000 reviews across its joint products, and there's no published money-back guarantee if it doesn't suit. If you want a soft chew with all six key joint actives and a 60-day guarantee, MedPaw is the alternative we'd recommend.
Does Pooch & Mutt have a money-back guarantee?
We couldn't find one with published terms. Pooch & Mutt's returns page accepts products within 30 days only if they're unopened and resellable, and free return labels are only for their own mistakes. MedPaw's guarantee lasts 60 days from delivery and you don't need to send anything back.
How do I cancel a Pooch & Mutt subscription?
Log in to your account, go to Subscriptions and cancel there. If you subscribe to several products, Pooch & Mutt says you have to cancel each one individually. You're charged the day before each order is sent, with an email three days before.
What's the best alternative to Pooch & Mutt joint tablets?
If your dog won't take tablets or powder, you're giving a lot of tablets a day, or you want a guarantee, we'd recommend MedPaw Hip & Joint Chews: a soft chew given like a treat, with glucosamine, chondroitin, MSM, green-lipped mussel, hyaluronic acid and Boswellia, and a 60-day money-back guarantee. Swap rather than stack, and give it six to eight weeks.
Can I switch from Pooch & Mutt to MedPaw straight away?
Yes. Stop Pooch & Mutt and start MedPaw the next day. There's no need for a gap, and you shouldn't give both. Check with your vet first if your dog takes any medication.
