Quick answer: the biggest complaint in Nutripaw's negative reviews, by a long way, is the subscription: owners say they were signed up without realising, charged when they didn't expect it, and found it hard to cancel. Others saw no difference or found it expensive, and its 365-day guarantee is far narrower than it sounds. Nutripaw also doesn't publish how much of each ingredient is in a chew, and its Plus formula contains no glucosamine. Its 4.1 Trustpilot score hides a sharp split, with 18% of reviews at one star. If any of those problems sound familiar, we'd recommend trying MedPaw Hip & Joint Chews instead: all six key joint actives including glucosamine, with the main amounts per chew on the label, a subscription you can pause or cancel any time, and a 60-day money-back guarantee with nothing to send back.
Transparency note: this page is written by MedPaw, which makes a competing joint supplement. Reviews are quoted word for word with links so you can check them. Ratings and quotes were checked on 8 October 2026.
The most common Nutripaw complaints
We read recent Nutripaw reviews on Trustpilot and on its joint product pages. In the one and two-star reviews, the same problems came up again and again. Frequencies are our estimates from the reviews we read.
What unhappy Nutripaw customers complain about (our sample)
| Complaint | How often | What reviewers said |
|---|---|---|
| Unexpected subscription and charges | About 3 in 4 of the one and two-star Trustpilot reviews we read | Didn't realise they'd been signed up to a subscription, money taken they didn't expect, difficulty cancelling |
| No difference | About 1 in 4 negative reviews, plus some mixed joint reviews | No change after a couple of months, or hard to tell, often in dogs also on vet medication |
| Price | A few reviews, including some four-star ones | Expensive, and pricing not clear enough |
"I was then subscribed without consent"
Subscription problems dominate Nutripaw's negative reviews:
- "Watch out- they charge a subscription without you signing up." (Susie A., 1 star, September 2026)
- "I bought it as a one off to try only to find a month later that I'd been signed up to a subscription." (Jude, 1 star, September 2026)
- "I was then subscribed without consent" (Anne, 1 star, September 2026), after buying "an item for joint pain"
- "They sign you up to a subscription you did not ask for or want." (John W., 1 star, August 2026)
If you do buy from Nutripaw, check the subscription option very carefully at checkout.
No difference, and not cheap
About one in four of the negative reviews we read said the dog showed no change after a couple of months, or that it was hard to tell, often in dogs also on vet medication. A few reviewers, including some who gave four stars, found it expensive or felt the pricing wasn't clear enough.
What the label doesn't tell you
Nutripaw doesn't publish the amount of each active ingredient per chew. Its current product, Hip & Joint Treats Plus, is built around KynoSil, fish collagen, salmon and fish oil and hyaluronic acid, and its published ingredient list includes no glucosamine. Both of its joint chews are sold as treats rather than labelled as complementary feeds.
The guarantee catch
Nutripaw advertises a 365-day money-back guarantee, but its refund policy narrows it considerably:
- It applies after you've given the product daily for 365 days.
- It covers one opened tub per household.
- It excludes dogs that don't like the taste or smell, and allergies found after opening.
- Unopened returns are refunded minus £4 shipping, and you need to request a return first.
One reviewer found that out the hard way: "they have told me that my dogs refusing to eat them does not fall within the terms of their guarantee." (Jennie L., 1 star, September 2026)
Why Nutripaw customers switch to MedPaw
MedPaw Hip & Joint Chews differ from Nutripaw on exactly the points its reviewers complain about.
Nutripaw vs MedPaw on the things reviewers complain about
| The complaint | Nutripaw | MedPaw |
|---|---|---|
| The subscription | The most common complaint in its one and two-star reviews: signed up without realising, hard to cancel | Pause, change or cancel any time from your account, or just email us |
| Getting your money back | Applies after 365 days of daily use; one opened tub per household; taste and smell excluded; unopened returns minus £4 shipping | 60 days from delivery, for any reason; email us and keep the tub |
| Knowing what's in it | Amounts per chew not published | The main amounts per chew on the label: MSM 185mg, glucosamine 170mg, chondroitin 70mg, green-lipped mussel 70mg, Boswellia 30mg, plus hyaluronic acid |
| Glucosamine | None in the Plus formula | 170mg per chew, as one of all six key joint actives |
Our recommendation: if you've been caught out by Nutripaw's subscription, you want to see the main amounts in each chew, or you want glucosamine in the mix, switch to MedPaw. Swap rather than stack: stop Nutripaw and start MedPaw the next day. Give it six to eight weeks, and if you're not happy, email us within 60 days and we'll refund you. Try MedPaw Hip & Joint Chews.
Nutripaw's rating, in context
Nutripaw is rated 4.1 out of 5 on Trustpilot from over 5,700 reviews, with 70% at five stars and 18% at one star (checked 8 October 2026). Its Hip & Joint Treats Plus averages 4.58 out of 5 from 1,145 reviews on Judge.me, the review platform Nutripaw uses on its own site, and its whole range averages 4.3 from about 57,000 on Judge.me. The Trustpilot score covers every Nutripaw product, including its dental, calming and itch chews, and the reviews are polarised: very happy or very unhappy, with little in between, and the unhappy ones are mostly about billing. A good average can hide the fact that nearly one in five reviewers gave the lowest score possible.
To be fair to Nutripaw, plenty of owners report better mobility on its joint chews, many say their dog likes the taste, and its Plus formula contains salmon and fish oil, which aren't among MedPaw's listed actives.
If nothing has worked so far
If your dog is still stiff or sore after a fair trial of any supplement, see your vet. They may suggest pain relief, weight loss or an omega-3 fish oil at a proper dose, which has the strongest evidence for dogs with arthritis. Read what you can safely give a dog for joint pain and the best fish oil for dogs' joints.
Our verdict
Nutripaw's reviews show a brand whose joint chews please plenty of owners, but whose subscription leaves a steady stream of customers feeling caught out, with a guarantee far narrower than its headline and labels that don't tell you how much of each ingredient you're getting. If that's you, MedPaw is the alternative we'd recommend. To compare running costs, see our cost per month guide, or read our round-up of the best joint chews for dogs in the UK.
More on Nutripaw: how to cancel a Nutripaw subscription, MedPaw vs Nutripaw, Nutripaw side effects, Nutripaw not working? and Nutripaw ingredients explained.
What are the most common complaints about Nutripaw?
In the negative Trustpilot reviews we read, about three in four were about the subscription: being signed up without realising, unexpected charges and difficulty cancelling. The others were mainly about seeing no difference and price. Its guarantee is also much narrower than the 365-day headline suggests.
Is Nutripaw any good?
Its Hip & Joint Treats Plus averages 4.58 out of 5 from 1,145 reviews on its own site, and many owners report better mobility. But the brand scores 4.1 on Trustpilot with 18% of reviews at one star, mostly about subscriptions, it doesn't publish amounts per chew, and the Plus formula has no glucosamine. If those are your concerns, MedPaw is a soft chew alternative with the main amounts on the label, a 60-day money-back guarantee and a subscription you can cancel any time.
Does Nutripaw Hip and Joint Plus contain glucosamine?
No. Glucosamine isn't on the published ingredient list for the Plus formula. It's built around KynoSil, fish collagen, salmon and fish oil and hyaluronic acid. The original Hip & Joint Treats did contain glucosamine.
What is Nutripaw's money-back guarantee?
It advertises 365 days, but its refund policy says the guarantee applies after 365 days of daily use, covers one opened tub per household, and excludes dogs that don't like the taste or smell. Unopened returns are refunded minus £4 shipping. MedPaw's guarantee lasts 60 days from delivery, for any reason, and you don't need to send anything back.
What's the best alternative to Nutripaw?
If you've had subscription problems, want to know how much of each main active your dog is getting, or want glucosamine in the mix, we'd recommend MedPaw Hip & Joint Chews: all six key joint actives with the main amounts on the label, a subscription you can pause or cancel any time, and a 60-day money-back guarantee. Swap rather than stack, and give it six to eight weeks.
Can I switch from Nutripaw to MedPaw straight away?
Yes. Stop Nutripaw and start MedPaw the next day. There's no need for a gap, and you shouldn't give both. Check with your vet first if your dog takes any medication.
